Blyzko terms of use

Version of 17 October 2026.

1. Who offers what

1.1. [First name Surname], a sole proprietor (FOP) registered in Ukraine, taxpayer number [number], [registered address] (“we”), offers any adult (“you”) the use of the Blyzko service on these terms. All our details are on the Impressum page.

1.2. Blyzko consists of the website blyzko.app, the web app blyzko.app/app and a Telegram bot. The service helps a family stay close to a loved one: it asks them every day whether everything is all right and notifies the family if there is no answer. It can also be used to keep track of shared expenses, medicines, doctor’s visits and documents.

1.3. The contract is concluded when you create a family in the app. The paid part of the contract begins when you take out a subscription.

2. What the service is not

2.1. Blyzko is not an emergency or medical service. It does not make diagnoses, prescribe treatment or call an ambulance by itself. In an emergency, call 112 in EU countries or 103 in Ukraine.

2.2. We cannot promise that every message will arrive on time. Delivery depends on Telegram, mobile operators and your loved one’s phone.

2.3. No money passes through the service. You make transfers between relatives in your own bank; Blyzko only records and counts them.

3. Subscription and prices

3.1. The service is free for the first 30 days after a family is created. We do not ask for a card during this time, so the trial days do not turn into anything paid by themselves.

3.2. After that, one subscription covers the whole family: one person pays and all members use it. These are total prices, with all taxes and fees included. When you pay in euros, our reseller Paddle.com Market Ltd is the seller: it takes the payment, charges the tax of the buyer’s country and sends the receipt.

In Europe: €7 a month or €77 a year.
For the first 333 families: €5 a month or €55 a year.
In Ukraine: 222 UAH a month or 2,222 UAH a year.

3.3. The first 333 families to take out a subscription keep the price of €5 (€55 a year) as long as the subscription is not interrupted for more than 7 days. After such a break, the regular price applies.

3.4. The price in hryvnias is intended for people who live in Ukraine and pay with a Ukrainian card. We check the card’s country after payment. If this condition is not met, we will notify you and move the subscription to the European price from the next period. A period already paid for is not recalculated.

3.5. How to pay. In euros through Paddle (card, PayPal, Apple Pay or Google Pay): this is a subscription that renews automatically until you cancel it. In hryvnias through monobank: you pay for a month or a year, the payment is not repeated, and we remind you 3 days before it ends. Through Telegram (Tribute): Tribute itself renews and cancels the subscription, in Telegram. A Paddle subscription can be cancelled at any time in the app: “Family” → “Subscription” → “Cancel subscription” («Родина» → «Підписка» → «Скасувати підписку»). Access continues until the end of the paid period. If you do not have access to the app, write to us at support@blyzko.app and we will cancel the subscription for you.

3.6. If your loved one has not answered the bot even once during the first 30 days of a paid subscription, we will refund that period. Just write to us.

3.7. If no subscription has been taken out after the free days, the service keeps working as usual for another 7 days. After that, the bot stops writing in the mornings and sending medicine reminders. The “I need help” button and the messages to the family about it always work, regardless of payment, as long as the family has not been deleted. Without a subscription, a family’s data is kept for a year; see How we handle data. Three days before the free or paid days run out, we notify all family members in Telegram.

3.8. A gift code (one month or one year) can be bought on the website and given to any family. The code activates a subscription for that period. The code is valid until it has been activated; a refund for a code that has not been activated can be requested within 14 days of purchase.

3.9. We may change the regular prices, but no earlier than 30 days after notifying you. The new price applies from the next period, and you may cancel the subscription before then. The price for the first 333 families under clause 3.3 is not subject to this rule.

4. Right of withdrawal

If you are a consumer, you may withdraw from the contract within 14 days of taking out a subscription or buying a code, without giving reasons. A clear statement sent to support@blyzko.app or to the address in the Impressum is enough. You may use the model form below, but you do not have to.

We will refund you no later than 14 days after receiving your statement, using the same payment method you used. If, at your request, the service started before the end of these 14 days, we will deduct the amount for the days you have already used.

Model withdrawal form. To: [First name Surname, address], support@blyzko.app. I hereby withdraw from the contract for a Blyzko subscription. Subscription date: … Name: … Address: … Date and signature (if on paper).

5. Your obligations

5.1. To connect a loved one only with their knowledge and consent. They confirm their consent in the bot themselves and can opt out at any time by writing “стоп” (stop) to the bot.

5.2. To enter information about their health and documents only with their knowledge and consent.

5.3. To invite into the family only people you trust. Not to pass invitation links on to outsiders.

5.4. Not to use the service to monitor a person against their will. A person sends their location themselves, with one tap, and only when they want to.

6. Data

6.1. How we store and protect data is described on the How we handle data page.

6.2. You can delete the family and all its data in the app. Deletion is irreversible. A Paddle subscription is cancelled at the same time. Cancel a Tribute subscription in Telegram.

7. Liability

7.1. We are liable in accordance with the law, without limitation, for intent and gross negligence, and for injury to life and health.

7.2. In cases of slight negligence, we are liable only for breaches of essential contractual obligations, and only up to the damage that is typical and foreseeable for this kind of contract.

7.3. We are not liable if a message does not arrive for reasons beyond our control: a Telegram outage, a loss of mobile signal or power, or a phone that is switched off.

8. Ending the contract

8.1. You can stop using the service at any time by cancelling the subscription or deleting the family.

8.2. We may close access if the service is used against a person’s will or in breach of the law. In that case, we will refund any unused paid period.

9. Governing law and disputes

9.1. These terms are a public offer. The contract is governed by the law of Ukraine. If you are a consumer living in another country, you keep the protection given to you by the laws of your country.

9.2. Please write to us first: almost everything can be resolved by email. If we cannot agree, the dispute goes to the court competent by law: in Ukraine or in the country where you live as a consumer.

10. Contact

support@blyzko.app. We reply within three working days.